Stride Forward Physiotherapy is dedicated to providing gold-standard treatments and the welfare of the
patient will always be prioritised.
As per The Veterinary Surgeons Act 1996, veterinary consent is mandatory before all initial consultations
if your animal has been recently diagnosed, under current veterinary care, and has previous medical
conditions. Stride Forward Physiotherapy reserves the right to decline treatment if sufficient veterinary
consent cannot be provided. Should we identify on assessment or be notified of a change to your animal’s
clinical condition, we reserve the right to refuse treatment until we have gained further consent from your
veterinary surgeon to ensure veterinary physiotherapy is still suitable for your animal. Stride Forward
Physiotherapy works to withhold appropriate standards of communication with your veterinary surgeon,
as such veterinary physiotherapy reports will be shared with your veterinary surgeon when it is
appropriate to do so.
Stride Forward Physiotherapy will always aim to fully inform clients on any excess travel costs prior to
visiting. Upon booking, clients are requested to state which postcode area the consultation will be taking
place in. This is so that we can allocate enough time between appointments for necessary travel time.
Up to date consultation prices can be found on our website and on social media. Stride Forward
Physiotherapy reserves the right to adjust consultation prices when it is appropriate to do so. Sufficient
notice will be given when price adjustments are implemented. Payment is required within 2 weeks of
being sent your invoice, Failure to do so may result in fines being sent for late payment. We reserve the
right to pursue any unpaid accounts in any manner we deem appropriate. This may include the use of a
debt collection service or civil proceedings. Any costs incurred by us in recovering unpaid accounts will be
passed onto the respective client. For failure to comply with our payment terms we reserve the right to
withdraw our services and will give notice of this in writing.
Any offers discussed on the website, social media, or other associated pages of Stride Forward
Physiotherapy must be discussed at the time of booking the appointment and can be withdrawn at any
point by Stride Forward Physiotherapy.
Appointments cancelled within 48 hours will be subject to a late cancellation fee of 50% of the
consultation cost. Less than 24 hours will be required to pay the full price unless the slot can be filled in
which case it will remain 50%. If you need to cancel or rearrange your appointment, please contact us
immediately on info@strideforwardphysiotherapy.com or 07964785164. Cancellation may be waived if
under extenuating circumstances.
Our aim is to provide a first-class service. However, should you wish to discuss any problems you may
have with our services we ask you, in the first instance, to address such issues to Holly Stuart
YOU MUST CANCEL YOUR APPOINTMENT IF YOUR ANIMAL IS SUFFERING FROM A
CONTAGIOUS DISEASE.